FAQ
Questions, answered.
Everything you need to know about pricing, scheduling, and what we haul.
Pick a topic and expand any question. If you don't see what you're looking for, reach out at the bottom of the page.
Pricing
How does pricing work?
You see the price before you commit. Pick your items from a real list with real prices attached. The moment you add something, you see what it costs. No waiting for a callback.
Do you charge for estimates?
No. Quotes are free and instant online. You enter your items and get a price immediately.
Is there a minimum charge?
Pricing is based on what you're hauling. You only pay for the space your items take up in the truck.
What forms of payment do you accept?
All major credit and debit cards. Payment is handled securely online when you book.
What We Take
What items do you haul away?
Furniture, appliances, mattresses, TVs, electronics, yard waste, construction debris, hot tubs, sheds — if it fits in the truck, we take it.
Is there anything you don't take?
We don't handle hazardous materials, paint, chemicals, or items requiring special disposal permits. If you're unsure, check your ZIP and ask.
Do you recycle or donate?
Yes. We sort items for recycling and donation whenever possible. Usable furniture and appliances go to local donation partners.
Scheduling
How far in advance do I need to book?
You can book same-day in many areas. Available time windows show up before you commit.
What time windows are available?
Morning, afternoon, and same-day windows depending on your area. You pick what works.
How long does a pickup take?
Most jobs take 30 minutes to an hour once the crew arrives. You'll see an estimated window when you book.
Preparation
Do I need to be home?
Someone 18 or older needs to be present to authorize the pickup. You don't need to help with any lifting.
Do I need to move items outside?
No. We carry everything out from wherever it is — upstairs, basement, garage, backyard. You don't lift a thing.
What if my items are bigger than expected?
If something changes on-site, we tell you before we do anything. No surprise charges.
Still have questions?
Check your ZIP to see if we cover your area and book a pickup in the same step. You can also reach out and we'll help you sort it out.